RebelCopy Frequently Asked Questions
Login Problems
  1. I am registered to use the system, but I forgot my username and/or current format for my username. How can I found out what it is? 
  2. I can't remember my password. How can I found out what it is? 
  3. Is my username and/or password case sensitive? 
Registration
  1. Why do I get errors when I enter my email address? 
  2. I added my department, but nothing appears in the department section. What's wrong? 
  3. My account number doesn't appearwhen I add it in. What's wrong? 
  4. I don't know what my account number(s) are right now but can I still register to use your system? 
  5. I've just registered to use RebelCopy Online System. What next? 
  6. How long will I have to wait after the signature authority for these account(s) grants me access to use these accounts for RebelCopy? 
My RebelCopy Account
  1. How do I change my profile information? (ex. phone number, email address, etc.) 
  2. Why isn't my department's mail stop showing up in the drop down list? 
  3. I added a department account but it still shows a pending status under the Account Summary Section. Why is this? 
  4. The signature authority didn't receive the email to grant me access to use an account. Is there away to resend this email? 
  5. I've resent a request for account access to my signature authority, but he/she still hasn't received it. What's the problem? 
  6. My signature authority is no longer working with our department. Can I change the signature authority for my account? 
  7. What is a preapproved and review account? 
Stationary Item Orders
  1. Will someone proofread my stationery item order once I have submitted and received my order number online? 
  2. My business card proof is not quite what I wanted. Can I submit my order anyway and call with the changes? 
  3. Do you offer any other envelopes besides No. 10 and No. 9 business reply envelopes? 
  4. I just placed my order but I realized I need to change my printing or bindery instructions. How can I do this? 
Quickprint Orders
  1. What files can we upload to your system? 
  2. I want to place a Quickprint order, but I have some special instructions for this job. Where do I put this information? 
  3. The paper I want to use is not showing on the paper drop down list. Can I request a different paper? 
  4. Can I upload multiple files on a quick print order? 
  5. What is the best file type to submit for my quickprint order? 
Billing / Shipping Page
  1. My account number doesn't appear in the drop down list. Where is it? 
  2. My department's mail stop is not showing up or the wrong one is showing up in the drop down list. How can I fix this? 
  3. Can I receive my job earlier than the ship date? 
Completing The Order
  1. The signature authority didn't receive the email to review my order. What happenned? 

 

Login Problems
  1. Q. I am registered to use the system, but I forgot my username and/or current format for my username. How can I found out what it is?
    A. Your username will be in the format, first_name<space>last_name. Your username is not case sensitive. Example - username: John Doe
  2. Q. I can't remember my password. How can I found out what it is?
    A. Click on the 'Forgot Your Password'' link underneath the login button. You will be taken to a Request Password page. Enter your username, ex. John Doe, into the text field and your password will be sent to the email address you provided when registering with the RebelCopy service.
  3. Q. Is my username and/or password case sensitive?
    A. Your username is not case sensitive, but your password is.

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Registration
  1. Q. Why do I get errors when I enter my email address?
    A. Please make sure you enter a valid email address. Please note: the '@' symbol is already provided for you on the email line.
  2. Q. I added my department, but nothing appears in the department section. What's wrong?
    A. When selecting your department from the drop down menu, make sure to click the add button after finding your mail stop. The department you added will appear in the section below the menu list. After entering in one or more departments, click on the Submit Changes button so the department(s) gets updated to your user profile.
  3. Q. My account number doesn't appearwhen I add it in. What's wrong?
    A. Make sure the account number entered is correct.
  4. Q. I don't know what my account number(s) are right now but can I still register to use your system?
    A. Yes. Just fill out your user information and add which departments you will be using for your accounts. Remember, you must add an account number before you can start placing orders.
  5. Q. I've just registered to use RebelCopy Online System. What next?
    A. You will receive an email confirming your registration to use RebelCopy. An email will be sent to the appropriate signature authority selected for all department accounts you have added during your registration. This email will contain a link to a special web page asking the signature authority to grant the requested user access to use the specified account(s). *Orders will not be processed through are system until the signature authority grants a user access to an account(s) and or work order(s). Even if you are a registered RebelCopy user with signature authority for a given account, you must check your email and grant yourself access to start using RebelCopy.
  6. Q. How long will I have to wait after the signature authority for these account(s) grants me access to use these accounts for RebelCopy?
    A. An email will be sent off as soon as you click the Submit Changes button for the selected account(s). As soon as the signature authority checks his/her email and grants the user access for that account, that user can submit orders on RebelCopy for the selected account(s).

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My RebelCopy Account
  1. Q. How do I change my profile information? (ex. phone number, email address, etc.)
    A. Click on the 'My Rebelcopy' link at the top of the page to take you to the Account Summary page. You can either click on any of your user information section or click on the 'User Information' under the Update heading to take you updating your profile.
  2. Q. Why isn't my department's mail stop showing up in the drop down list?
    A. If your department's mail stop is not on our list, please contact the mailroom at x53786. We obtain a current listing of the university's department plus 4 zip codes from the mail room. We are not responsible for updating and maintaining this listing.
  3. Q. I added a department account but it still shows a pending status under the Account Summary Section. Why is this?
    A. An email was sent to the signature authority you have selected for the specified account(s). This email provides a link to a special web page which allows the signature authority to grant or deny access to the given account(s). Registered RebelCopy users with signature authority for accounts must also check his/her email and grant themselves access to use that account.
  4. Q. The signature authority didn't receive the email to grant me access to use an account. Is there away to resend this email?
    A. Go to the Account Summary page and click on the Accounts link in the Update section or click on any of the account number(s) in this section. Without changing the desired signature authority, click the Submit Changes button. You will receive a message stating that a previous email was sent out to the signature authority. Click the Continue button to resend an email to the signature authority.
  5. Q. I've resent a request for account access to my signature authority, but he/she still hasn't received it. What's the problem?
    A. Make sure the signature authority does not have any email filters setup to delete incoming emails from RebelCopy. It is possible the email can be in their trash folder. Give us a call if you are still experiencing problems.
  6. Q. My signature authority is no longer working with our department. Can I change the signature authority for my account?
    A. Yes. If the desired account is currently in a pending status, you can select another signature authority from the drop down menu under the Accounts page. If you are already approved to use a given account and need to change the signature authority for that account, delete that account by clicking on the Delete link next the account on the Accounts page. After that account is deleted, enter in that account and click the Add button. Select the new signature authority from the drop down menu and click the Submit Changes button.
  7. Q. What is a preapproved and review account?
    A. A preapproved account is account that lets you place as many RebelCopy orders without requiring a signature authority's approval to complete each order. A pending account is an account which requires the signature authority to review each order placed by the user. The signature authority can approve or reject any order when a user is setup with a review account.

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Stationary Item Orders
  1. Q. Will someone proofread my stationery item order once I have submitted and received my order number online?
    A. It is your responsibility to proofread all of your stationery items before submission. The proof that you see on the screen is an exact representation of what will get printed.
  2. Q. My business card proof is not quite what I wanted. Can I submit my order anyway and call with the changes?
    A. No. What you submit online is what will be automatically printed and billed to your department. If there is a special layout you cannot achieve using RebelCopy, you maybe be able to place a regular hard copy order to typeset your business card.
  3. Q. Do you offer any other envelopes besides No. 10 and No. 9 business reply envelopes?
    A. As of now, No. 10 and No. 9 business reply envelopes are currently the only envelopes offered online. For all other envelopes, please place a regular hard copy order into further notice.
  4. Q. I just placed my order but I realized I need to change my printing or bindery instructions. How can I do this?
    A. Depending on the order, we can modify the change. Call the front desk at 895-3213 for any print and/or bindery changes to your online order.

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Quickprint Orders
  1. Q. What files can we upload to your system?
    A. This is current listing of programs and files supported in our department: PDF files, Microsoft Office (Word, Excel, Access, PowerPoint, Publisher), Adobe CS (Acrobat, Illustrator, InDesign, Photoshop), PageMaker 7.0, Corel (WordPerfect, Presentations). Files supported (.bmp, .jpg, .jpeg, .gif, .tif, .tiff, .txt, .zip).
  2. Q. I want to place a Quickprint order, but I have some special instructions for this job. Where do I put this information?
    A. After placing your order, please give us a call at 895-3213 or 895-4644 referencing your job number for any special instructions required for your order.
  3. Q. The paper I want to use is not showing on the paper drop down list. Can I request a different paper?
    A. Please call us at 895-3213 for the availability of a desired paper stock.
  4. Q. Can I upload multiple files on a quick print order?
    A. Yes, this can be achieved by making a compressed zipped file containing the desired file(s). We suggest only doing this if the same print and bindery instructions apply the same to all of the uploaded file(s). If the desired uploaded files require different printing and/or bindery instructions, please upload one file per work order.
  5. Q. What is the best file type to submit for my quickprint order?
    A. PDF files are the preferred files for submitting quickprint orders electronically. By creating a pdf file, you can preserve your formatting and avoid problems such as font substitution and reflow of text which can occasionally occur when opening files from one computer to another.

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Billing / Shipping Page
  1. Q. My account number doesn't appear in the drop down list. Where is it?
    A. Please make sure you have been granted access to use that account. You can check the status of your accounts by clicking on the 'My RebelCopy' link at the top of the page.
  2. Q. My department's mail stop is not showing up or the wrong one is showing up in the drop down list. How can I fix this?
    A. Make sure you have added all appropriate departments for any given accounts to your user profile. To modify or delete any departments, click on the 'My RebelCopy' link at the top of the page. Click on the 'Departments' link under the 'Update' section to update your department information. If your department's plus 4 is not on our list or displayed incorrectly, please contact the mailroom at x53786. We obtain a current listing of the university's department mail codes from the mail room. We are not responsible for updating and maintaining this listing.
  3. Q. Can I receive my job earlier than the ship date?
    A. We work hard to accommodate any reasonable need date. After placing your order, call the main office at 895-3213 to request a earlier ship date. The ship date can be adjusted based on the quantity and complexity of the job, specified date, and/or current workload here at Reprographics/Design Services.

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Completing The Order
  1. Q. The signature authority didn't receive the email to review my order. What happenned?
    A. Make sure the signature authority does not have any email filters setup to delete incoming emails from RebelCopy. It is possible the email may have been filtered into their trash folder. Give us a call if you are still experiencing problems.

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